Responsible Gaming

Gaming Should Be Entertainment

At Andromeda Recruit, we believe that online casino gaming should be enjoyed purely as entertainment. Gambling is never a reliable way to earn money or solve financial problems. It should only be done with money you can afford to lose, as part of responsible leisure activity.

We are committed to promoting safe and responsible gaming practices for all our players.

Age Verification

Online casino gaming is only available to players who are 18 years of age or older in South Africa. This is a legal requirement. If you are under 18, you must not use our services.

We conduct age verification checks on all accounts and reserve the right to request proof of age at any time. Accounts found to be operated by underage players will be closed immediately.

Warning Signs of Problem Gambling

If you experience any of the following, you may have a gambling problem:

• Chasing losses: Gambling more to try to recover money you've lost
• Loss of control: Being unable to stop gambling or reducing your gaming time
• Hiding gambling: Keeping your gaming activities secret from family or friends
• Financial strain: Gambling with money needed for bills, rent, or essentials
• Neglecting responsibilities: Missing work, school, or family obligations due to gambling
• Mood swings: Becoming irritable or anxious when unable to gamble
• Escalating stakes: Needing to bet more money to get the same excitement
• Failed attempts to quit: Repeatedly trying and failing to cut back or stop
• Using gambling to cope: Turning to gambling to escape stress, depression, or anxiety

If you recognise any of these signs in yourself or someone you know, please seek help immediately.

Self-Help Tools & Features

We offer several responsible gaming tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum loss limit to help you manage your spending
• Reality Checks: Receive pop-up notifications at regular intervals reminding you how long you've been playing and how much you've spent
• Time-Out (Break): Take a temporary break from gaming for a period you choose (usually 24 hours to several weeks)
• Self-Exclusion: Voluntarily exclude yourself from our platform for an extended period (typically 6 months to 5 years)
• Account Closure: Permanently close your account if you wish to stop gambling

You can access these tools in your account settings at any time. Our support team is available to assist you in setting up or modifying these controls.

Support Organizations & Resources

If you need help, please reach out to one of these trusted organisations:

South Africa

• Gambling Risk Awareness Programme (GRAP)
  Support for problem gambling in South Africa
  Website: www.grapsa.org.za
• South African National Responsible Gambling Programme
  Government-backed initiative promoting responsible gambling
  Contact through your provincial health department
• Gamblers Anonymous South Africa
  Support groups and peer assistance
  Website: www.gamblersanonymous.org.za

International Resources

• GamCare (UK)
  Free, confidential gambling addiction support
  Website: www.gamcare.org.uk
• GamStop (UK)
  National self-exclusion scheme for online gambling
  Website: www.gamstop.co.uk
• Gambling Help Online (Australia)
  Free counselling and support services
  Website: www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada)
  Research-based resource and support
  Website: www.responsiblegambling.org
• National Council on Problem Gambling (USA)
  Helpline: 1-800-522-4700
  Website: www.ncpgambling.org
• Bundeszentrale für gesundheitliche Aufklärung (Germany)
  Federal centre for health education supporting problem gamblers
  Website: www.bzga.de

All of these services are free, confidential, and available 24/7. There is no shame in seeking help.

Get Help Today

If you or someone you know is struggling with problem gambling, please reach out for help immediately. Professional support is available and recovery is possible.

Do not hesitate to contact one of the organisations listed above. They have trained counsellors who understand problem gambling and can provide confidential, non-judgmental support.

Remember: You are not alone, and help is just a phone call away.